Return and Exchange Policy
We want you to be satisfied with your purchase. We accept returns for credit only: on new, unopened products within 30 days of purchase. To be eligible for a return, the following conditions apply:
1. Eligible Products:
Products must be in their original packaging and in new, unused condition.
Stock items (products sold directly from our warehouse, not including drop-shipped items) are eligible for returns.
Custom-programmed parts and non-stock items are not eligible for returns.
Software licensing is non-returnable.
2. Defective Items
If you receive a product that is defective out of the box, we will exchange it for a new product at no charge or process a return for credit according to the manufacturer’s policy. However, if the manufacturer determines that the product is not initially defective, not in new condition, or that the issue is a result of user damage or abuse, the customer is responsible for charges associated with its replacement.
For returns related to manufacturer warranties, terms and conditions may vary. Please contact us for specific information related to your product.
All products in the Bargain Bin are final sale and are sold as is. No returns or exchanges are available for Bargain Bin items.
If the order was delivered to an incorrect address as supplied by the customer, we are unable to take the responsibility. We have a legal and ethical obligation to ship the order to the exact address requested by the purchaser. Please ensure accurate delivery information during checkout.
We are not responsible for lost or stolen packages without shipping insurance. In case of lost or stolen packages, please contact the respective fulfillment third parties, such as UPS or FedEx, for further resolution.
To secure your package, we offer optional shipping insurance at checkout, which amounts to 2% of your order’s total value.
We are not responsible for any delays in shipping caused by third-party carriers, such as UPS and FedEx. If your package experiences delays or issues in transit, please reach out to the respective carrier directly to address the situation. They will be able to provide you with the most accurate and up-to-date information regarding your shipment.
We understand that timely delivery is crucial, and we appreciate your understanding in cases where external factors may cause delays beyond our control. If you encounter any difficulties when dealing with shipping delays, please do not hesitate to contact us for any support or guidance you may need. We are here to assist you in any way we can.
If you have any questions or need further assistance regarding returns or our policies, please don’t hesitate to reach out to our customer support team. Your satisfaction is our priority, and we are here to help.
Need help?
Contact us at [email protected] for questions related to refunds and returns.